SHIPPING

We offer Free Ground Shipping on all eligible orders*

*Certain regional zip codes excluded. Extended Area Delivery Surcharges may be added to the order at checkout. Please be aware, this delivery surcharge is not refundable once the order ships.

Please note that all delivery dates are estimates and actual delivery times may vary or be subject to change.

DELIVERY INFORMATION

Most orders take 24-48 hours to process and ship out of our fulfillment centers.

All delivery dates are estimates and actual delivery times may vary or be subject to change.

Do I have to be present for my delivery?

For Parcel Delivery items, FedEx will simply deliver to your doorstep without requiring you to be home to receive the item. For Truck Delivery items, an adult must be present at the time of delivery in order to sign for the item. Unattended delivery for Truck Delivery items cannot be authorized.

IMPORTANT: Items must be in new or like-new condition to be eligible for returns or exchanges. Original packaging must be retained and used in the event of a return or exchange. If an item is returned or exchanged without the original packaging, a repacking fee will be deducted from your refund. Please see below for more details. Items shipped with White Glove Delivery, do not need to be returned in the original packaging.

Our products are delivered in two ways:

Small Parcel Delivery

Products marked "Parcel Delivery" in the details tab, ship via UPS or FedEx. Please refer to the product page and tracking info for delivery estimate.

Please note: Parcel-Delivery items may ship together with Truck-Delivery items in your order resulting in longer transit times.

Truck Delivery (e.g. sofas, large tables, large order quantities, etc.)

Products marked "Truck Delivery" in the details tab, ship using a freight truck.

We offer four delivery levels at checkout*:

Front Door Delivery - delivered to the outside entrance of your home or building at the ground level

Enhanced Delivery - delivered to your room of choice on any floor

Premium Delivery - includes Enhanced Delivery & item setup

White Glove Delivery - includes Premium Delivery & packaging removal

If your apartment is above ground level, we recommend upgrading to either Enhanced, Premium, or White Glove Delivery. 

If your item/s needs delivery beyond 2 flights of stairs, please contact us with the additional stair count, so that we can inform our delivery partner. In some cases, additional delivery personnel may be required.

If your building requires a Certificate of Insurance and you need assistance please reach out to us for help.

Upgraded delivery options are non-refundable once the item has shipped.

*Note: Delivery addresses in Extended Area Delivery Surcharge zip codes may not have access to upgraded delivery options at checkout. For a custom quote or additional delivery solutions, please contact our customer service team.

WHAT TO EXPECT FOR ORDERS WITH TRUCK DELIVERY

Your order will be in transit from our fulfillment center for approximately 7-21 days, depending on your delivery location. Please note your shipment tracking may not show any progress or movement during transit. Once your order arrives at your local delivery hub, and the delivery route has been established, you will be contacted by our final mile delivery partner to schedule a delivery appointment.

Estimated Delivery Date

Estimated arrival dates provided on the checkout page and on the carrier's website are estimates only that are subject to change. Due to the current extreme demand for shipping, transit times may be further delayed. Truck deliveries are unlike small parcel carriers such as UPS or FedEx and don't have regular routes to every neighborhood each day.

Once the carrier confirms the route, they will contact you at least 24 hours prior to delivery to confirm your appointment.

Delivery Appointment

As soon as our final mile delivery partner receives your shipment and confirms a route, they will contact you to confirm a delivery appointment day and time. Please make sure you will be present at the time of the delivery to receive your order. 

Same day / Next Day Delivery

For orders with same day or next day delivery available (applies in certain zip codes), the carrier will reach out within a few hours of receiving your order to schedule delivery.

Inspecting your delivery

Inspect every inch of your furniture as soon as you receive it. We will need to report any damage or issues to the carrier as soon as possible. It is important to us that your furniture arrives in perfect condition. We expect nothing less and neither should you. 

Approve and Accept

Before your order leaves our fulfillment centers, each package is inspected by our shipping team to make sure it is in perfect condition. However, we know damage can sometimes occur in transit. In the event that your furniture has been damaged, please note that on your Proof of Delivery form.

Refuse Delivery

Don’t worry if anything is damaged in transit—we have you covered! Before refusing the delivery, take some pictures of the damage and write "refusing delivery due to damage" on any documentation that the delivery partner requests you to sign. After you have refused delivery please call our friendly customer support team, weekdays between 6 AM to 4:30 PM PST at 1-855-310-1450, or chat with us live on our website. 

Returns & Exchanges

100-Day Happiness Guarantee

Your happiness means everything to us! That's why we give you a 100-day return window from the date of delivery, to ensure your purchase is just right for your space. If it’s not a perfect fit, no worries – we’ll help you return it. Items must be in like-new condition, and the original packaging is required. Love it, or send it back, hassle-free!

Free Exchanges

Want to keep shopping? You can exchange your return for store credit, and we'll cover the full cost of return shipping, less any repackaging, extended area surcharges or upgraded shipping services.

Returns

To initiate a return please contact our helpful customer care team.

Return Costs
- Small Parcel items (UPS/FedEx):
- $29 per item purchased at $299 or less
- $49 per item purchased at $300 or more

Please note: Items that ship in a single box (for example, a set of four dining chairs) are considered a single item. This applies to both return and packaging costs.

Truck Delivery items:
$99 per item

PACKING

Please return your item in its original packaging. If you do not have the original packaging, a per-item repackaging fee of $49 for Small Parcel Delivery and $99 for Truck Delivery items will apply. Upon receiving your return, we will inspect the item. If it's in like-new condition, we will issue a refund minus any repackaging, extended area surcharges, upgraded shipping services, and return shipping fees.

CANCELLATIONS

You can cancel anytime before an item ships. If you need to cancel an order, please contact our customer support team as soon as possible. If an item has already shipped, this will be considered a return, and our standard return policy will apply.

FINAL SALE

Items discounted and offered as FINAL SALE, cannot be returned.

If an item is offered as FINAL SALE with the use of a discount code, a FINAL SALE notice and a checkbox will appear under the discount code box, once the code is entered. The code can then only be applied to the order once the terms of the discount have been accepted by clicking the checkbox. Once an order has shipped, the FINAL SALE discount cannot be retroactively applied. FINAL SALE discounts cannot be applied to exchanges.